Customer Service Representative

Proteintech is a fast-growing Biotech company located in the greater Chicago area. Our Mission is to support our customers in all their endeavors, be it accelerating life sciences research and/or clinical diagnostics and therapies.

Proteintech is an international biotechnology company that manufactures antibodies, ELISA kits, and proteins for use in life science research. Proteintech makes all its own products to the highest standards possible, with complete control over the whole manufacturing, validation, and QC process. 200,000+ citations of Proteintech products demonstrates what matters most to the company: the success of its reagents in the hands of scientists, helping them make discoveries to change and explain the world around us. 

Key Responsibilities:

• Responding promptly to customer inquiries

• Acknowledge and resolve customer complaints

• Maintaining a positive, empathetic, and professional attitude toward customers

• Communicating and coordinating with colleagues in your own department as well as other departments (Operations, Accounting, etc.)

• Provide customer support and ensure customer satisfaction

Preferred Education/Experience:

• Bachelor’s degree

• Experience working with customer service/support

• Good basic computer skills

Knowledge, Skills and Abilities:

• Must have excellent organization skills and ability to handle multiple tasks.

• Excellent verbal and written communication skills.

• Ability to stay calm when customers are stressed or upset.

Benefits:

• Paid time off

• 401K with company match

• Health, dental, vision insurance

Contact Katie Bellows katie@ptglab.com

Proteintech group is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.